ABOUT HAPA GROUP
The HAPA Group was established in 1994 to produce high quality hospitality, food and beverage, and travel publications for industry owners and operators, those in related corporate industries and, interested travelers. On this journey in the field of hospitality, the HAPA Group has expanded its portfolio to include awards, events management, training and consultancy services.
The HAPA Group now has 4 divisions with respective brand portfolios:
- HAPA Webzine
- Established in 1994, HAPA Webzine is a business and travel webzine that provides coverage on the hospitality, F&B, travel and entertainment industry. The printed version is distributed primarily to Malaysia and Singapore and the online version is targeted across South East Asia.
- HAPA WOW e-Guide
- This quintessential guide will feature the most updated, curated content of all things travel, dining, hospitality and entertainment. Through our collection of HAPA WOW’s bank of WOW moments, you will experience only the latest, relevant and positive experiences shared by real people.
- HAPA Awards
- The HAPA Awards was created in 2002 to recognize and reward outstanding establishments and individuals who have shown dedication, drive and passion for excellence in hospitality.
Known as the “Oscars of Hospitality”, the HAPA Awards programme is designed to set the benchmark par excellence, bringing the overall quality and service standards of Asian hospitality to greater heights.
The HAPA Awards is “one-of-a-kind” as it provides nominees with comprehensive report cards concluded from mystery auditing assessment from all sectors of the hospitality industry.
- HAPA WOW Awards
- The HAPA WOW Awards bring out the best of the HAPA WOW platform where positive moments are celebrated. Through the use of the powerful HAPA WOW app, it facilitates the archiving of bank of WOW moments and assembling a panel of mystery judges to reward deserved establishments, crew members from establishments and even customers who are esteemed guests/patrons.
HAPA WOW Awards consist of three Recognition Awards:
- HAPA WOW Service Hero Recognition Awards – Awarded to crew members/staff that provide stellar level of service
- HAPA WOW Establishment Recognition Awards – Awarded to establishments that provide outstanding level of hospitality
- HAPA WOW Customer Recognition Awards – Awarded to guests/patrons that embody the spirit of WOW moments
- HAPA Mindset Training
- Via HAPA Academy, the training focuses on training programmes involving
Corporate Excellence, Service Excellence and Brand Excellence.
We shift mindsets to cultivate an individual’s commitment to excellence, such that they are not only dedicated to the brand they symbolize but also possess a desire to go the extra mile in delivering the best customer experience.
- HAPA WOW Service Training
- Training that focuses on elevating the hospitality and service standards through attitude and mindset transformation towards excellence.
- No Address Society Events
- No Address Society is an exclusive dining club for entrepreneurial and business networking amongst founders, entrepreneurs, C-Level corporate individuals, investors and business owners. Our main objective is to build a strong and powerful network for business leaders and owners to encourage opportunities by adopting the most common aspect that unites us – the dining experience.
Not just any dining experience – one that provokes, challenges and exhilarates!
- HAPA WOW BESPOKE Events
- HAPA BESPOKE Events is dedicated to creating Inspired Experiences.
Through our vast network with the F&B, hospitality and entertainment industry, we are able to go beyond the norm in designing and creating unique events for our clients. It’s not just about planning and organizing an event, it’s about delivering an extraordinary experience at a whole new level with meticulous execution to the ultimate satisfaction of our clients.
Apart from dining events, our portfolio includes anniversary parties, annual dinners, appreciation dinners, awards presentation dinners, birthday celebrations, branding events, drive tours, driving experience, dining with chefs, event consultancy, gala dinners, golf events, media launches, product / brand launches, press conferences, public relations, road shows, seminars, travel & dine excursions, weddings and customized events.
To inculcate consistently high-quality hospitality experience by creating service-oriented culture within an organization and raising the bar in achieving impeccable service standards.
HAPA as a group and brand value to be the reference and benchmark resource for organizations worldwide to seek and emulate on achieving the pinnacle in hospitality standards.
THE 3 PILLARS OF OUR CORE SERVICES
The following core services have been carefully curated by HAPA experts and the HAPA Academy for the service industry:
To evaluate compliance to best practices in the relevant service sectors.
To conduct comparative analysis in identifying gaps and preparing a detailed report.
To build skills and competencies for organizational and individual sustainability.