Check out these inspired individuals from some of the many establishments who have benefited greatly from our training sessions.
“It’s all about the basic want to strive for excellence.“
– Trainee from RuMa Hotel and Residences
“Learned a lot about the food and beverage service that is useful and it will assist me to be a better staff.”
– Trainee from Lexis Hotel Group
“Jennifer made me realise that at the end of the training it was a collective effort from the team. The topics were things I knew existed by have forgotten.”
– Trainee Colony Space CBD Sdn Bhd
“Understand upscaling service skills and motivated us to put it into our hospitality skills.”
– Trainee from Lexis Hotel Group
“I have opened my mind and built my confidence to face this world.”
– Trainee from RuMa Hotel and Residences
“It shows you how to break self-limitations.”
– Trainee RuMa Hotel and Residences
“All of it. It made me strongly believe that there are no boundaries to achieve my PPI.”
– Trainee from Ruyi & Lyn
“Made me realise that I am the architect of my life. Only I can help myself (my conclusion personally).”
– Trainee from Colony Space CBD Sdn Bhd
This training course gave major benefits to me in my day to day work. Course was very good, the content was very good and the trainer related it well to our business. The trainer is described as ‘open, relaxed, very engaging, informative, interesting and an excellent communicator. Overall – Excellent!
– Tengku Nur Afiqah, Berjaya Global
Glad I signed up for this “Shifting Mindsets” training course conducted by Jennifer Ong, as sometimes in life we tend to think that we hit the roof, feeling stuck or what went wrong. It all begins with how we want to listen and think. So whether the outcome will be positive or negative is based on our choices. I’ve applied it at work after the course and can see colleagues around me feel the changes and get affected by the positive vibes.
– Alwin Yu, VCR PLT
Glad and blessed I have been chosen to be part of HAPA Academy Training with the HAPA Team and I am still practicing the Law of Attraction every day when come to work. To attract positive vibes and aura in my daily routine at work. It was an honour for me to be part of your student in this HAPA Training. My work purpose to make my guests and my associates happy, success, make them feel appreciated and it will turn back to you. My next goal besides make the guests and associates happy and I want to be the
Best Front Office Associate for HAPA Award!
InnShaaAllah
#Soon
– Trainee from RuMa Hotel and Residences
I am delighted to recommend Jennifer Ong from HAPA Academy as an excellent Mindset Trainer.
I’m glad to be selected by our company to attend the Shifting Mindsets for the Hospitality and Service Industry – Transforming Attitudes Towards Achieving Excellence training course.
I’ve benefited a lot from this training. This training is not only applicable to my career but also to my personal life. I attended this training on 27th & 28th May 2019 and I feel amazing and great everyday since the training because I’ve learned that “There’s no replacement for hard work and grit when it comes to achieving our goals and keeping our heads in the right place along the way is very important”. I still apply whatever methods I’ve learned and I reflect on what I’ve learned and applied to my daily life.
Very engaging training with lots of opportunity to participate. An excellent trainer, obviously an expert in her field, practical elements. The training helped me a lot, especially happy with a balance, which is tailored to my life situation.
– Carmen See, GPL Group
“They showed us the correct way to handle customer complaints.”
– Trainee from Lexis Hotel Group
“Raw, breakthrough moments. Epiphanies and focus on inward reflection.”
– Trainee Colony Space CBD Sdn Bhd
“My purpose at Colony is now clear.”
– Trainee from Colony Space CBD Sdn Bhd
“It changed my mindset and improved what I am lacking to deliver good service.”
– Trainee from Lexis Hotel Group
“It built, motivated and inspired the team to reach their potential.”
– Trainee from RuMa Hotel and Residences
“Change my life into my workplace and treat it as a habit.”
– Trainee from Lexis Hotel Group
“Made me realise that I am the architect of my life. Only I can help myself (my conclusion personally).”
– Trainee from Colony Space CBD Sdn Bhd
“Learned to be confident,
be professional when meeting guests.”
– Trainee from Colony Space CBD Sdn Bhd
Thanks to Jennifer and her HAPA team of trainers for getting our staff to truly believe in themselves and what they can achieve if they deliver their best! Jennifer has indeed delivered what she set out to do. The training industry here certainly needs dedicated trainers like her to raise the standard of service in the hospitality industry in Malaysia.
– Owner, The RuMa Hotel & Residences
This course is really great that it helped me to shift my mindset towards being more positive and optimistic.
Besides, it helped me to clear my mind and path my future better, where I can focus on what I should do and what my responsibilities are so that i can see things and goals clearer.
– Jolene Goh, VCR PLT
Congratulations on the opening of your lovely hotel here in Kuala Lumpur. I just wanted to mention that it is hugely the staff that make or break the success of a hotel and I must say that your staff at The RuMa Hotel have been very well trained. I had a drink and some food at your poolside tonight and the young chap who served us was very pleasant. I believe his name was Salim. In addition, I was pleasantly surprised that the snacks I ordered were also delicious! After that my friend and I took a chance to ask reception if we could view the hotel rooms. Again, Mohd. Ezaz who very kindly offered to show us the rooms was warm, very well versed in all aspects of the hotel and most accommodating. Kudos to the training they received. Wishing The RuMa much success and hoping to experience more of your gracious hospitality.
– Guest from RuMa Hotel and Residences