Achieve service excellence in the hospitality & service industry through attitude transformation in this highly interactive 3-day workshop.
Topics
1. Tree of Life
How self development impacts the journey in driving the company’s growth.
2. Fixed Mindset vs. Growth Mindset
Why and how employees should cultivate a commitment to excellence in Customer Experience and the company’s growth.
3. How to be the ‘Golden Egg’
How being in the 1% of the industry elevates company standards.
4. Purpose, Goal and Responsibility (PGR)
Addressing the confusion of PGR© and how clarity in these areas create long-term, sustainable employee motivation.
5. Waze of Life
How to use employees goals to achieve company goals.
6. Knowing Your Potential
How to associate a personal trademark with the company’s culture to achieve corporate sustainability.
7. Developing your Trademark
How to associate your personal trademark with the company’s culture to achieve corporate sustainability.
8. The ART of Communication
How service language impacts service standards.
9. Bridging the Gap
Identifying the disparity between internal and external expectations.
10. Experiential Exposure for Customer Analysis
Understanding the fundamentals of Customer Service Experience.
By Jennifer Ong
Founder | Mindset Trainer
HAPA Academy
*Our programmes are HRDF-claimable.
